Shipping & Returns

1. Shipping Region

shipping arrangements, please contact us before placing your order.

2. Shipping Methods & Carriers

• Standard Shipping: Most items ship via UPS Ground. Typical transit time is 3–7 business days depending on your location relative to Greeley, CO.
• Oversize Items: Larger or heavier items (e.g., bumpers, turbo kits, suspension systems) may ship via UPS Oversize or Truck Freight (LTL). Freight shipments require someone to be present at delivery to sign and inspect the shipment.
• Expedited Shipping: Expedited options may be available for select items. Contact us for a quote before placing your order.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

3. Order Processing & Handling

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Some items ship directly from the manufacturer or distributor, which may add 1–3 additional business days.

If an additional handling charge applies to an item that does not have the charge listed on the website, we will contact you by phone for your approval before the order is processed. Your order will not ship until the additional charge is authorized.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package on the carrier's website. If you do not receive tracking information within 3 business days of placing your order, please contact us at foose.performance@gmail.com or (970) 405-7458.

5. Damaged or Incorrect Shipments

Please inspect all packages upon arrival. If your order arrives damaged, defective, or incorrect:

1. Do not install the part. Installing a damaged or incorrect part may void your ability to return it.
2. Take clear photos of the packaging damage and the product.
3. Contact us within 48 hours of delivery with your order number, a description of the issue, and the photos.

We will arrange a replacement shipment or full refund at no additional cost to you, including return shipping for the damaged or incorrect item.

6. Return Eligibility

We want you to be completely satisfied with your purchase. Items may be returned under the following conditions:

• The return is requested within 30 calendar days of the delivery date.
• The item is in its original, unused, and uninstalled condition.
• The item is in its original manufacturer packaging, including all hardware, instructions, labels, and accessories.
• The item is free of grease, dirt, scratches, or any evidence of installation or use.
• You have obtained a Return Merchandise Authorization (RMA) number from Foose Performance before shipping the item back.

Important: Items returned without a valid RMA number will be refused and shipped back to the sender at their expense.

7. Non-Returnable Items

The following items are not eligible for return or refund:

• ✕ Installed or used parts
• ✕ Custom or special-order parts
• ✕ Electrical components (once opened)
• ✕ Tuning / calibration products
• ✕ Exhaust systems (once unwrapped)
• ✕ Fuel system components (once opened)
• ✕ Items without original packaging✕ Clearance or final-sale items

If you are unsure whether your item qualifies for a return, contact us before shipping it back and we'll be happy to advise.

8. How to Process a Return

Follow these steps to return an eligible item:

1. Contact Foose Performance to request an RMA. Reach out by phone or email with your order number, the item(s) you wish to return, and the reason for the return. Our team will review eligibility and issue an RMA number along with return instructions. Returns ContactPhone: (970) 405-7458 — Mon–Fri, 8 AM–5 PM MTEmail: foose.performance@gmail.com
2. Pack the item securely. Place the item in its original manufacturer packaging. Then pack it inside a sturdy outer shipping box with adequate padding. Write your RMA number clearly on the outside of the outer box — not on the manufacturer packaging.
3. Ship the item back to us. Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method and purchasing shipping insurance for items over $100, as Foose Performance is not responsible for items lost or damaged in return transit. Ship returns to: Foose Performance — Returns Dept. 326 18th St Greeley, CO 80631
4. Receive your refund. Once we receive and inspect the returned item (typically within 3–5 business days of receipt), we will process your refund. You'll receive an email confirmation when your refund has been issued.

9. How Refunds Are Issued

Refund Method

Refunds are issued to the original payment method used at the time of purchase:

• Credit / Debit Card: The refund will be credited back to the same card. Please allow 5–10 business days for the credit to appear on your statement, depending on your card issuer.
• Other Payment Methods: If your original payment was made by check or other means, refunds will be issued via company check mailed to your address on file.

Refund Amount

• Product cost: Refunded in full for items returned in qualifying condition.
• Original shipping charges: Non-refundable, unless the return is due to a Foose Performance error (wrong item, defective product, or damaged in transit).
• Restocking fee: A 15% restocking fee may apply to returns of high-value items (over $500) or items that require repackaging/re-inspection. If a restocking fee applies, we will inform you when the RMA is issued — before you ship anything back.
• Return shipping: The cost of shipping the item back to us is the customer's responsibility, except in cases of our error.

Partial Refunds

In some cases, only a partial refund may be granted — for example, if an item shows signs of minor handling beyond basic inspection, or if packaging is missing or damaged. We will contact you before processing a partial refund.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or credit card account again — some institutions take additional processing time.
2. Contact your credit card company or bank, as it may take time for the refund to post.
3. If you've taken these steps and still have not received your refund, contact us at foose.performance@gmail.com and we will investigate.

10. Exchanges

We do not process direct exchanges. If you need a different size, fitment, or part number, please initiate a return for the original item and place a new order for the correct part. This ensures the fastest turnaround for getting the right product to you.

If the exchange is needed due to a Foose Performance error (we shipped the wrong part), contact us and we will ship the correct item at no additional cost while arranging pickup of the incorrect item.